Dentistry
Ashman Dental 67
Bruce B. Richards, D.M.D. 68
Dry Creek Pediatric Dentistry 69
Greg G. Pitts, D.D.S. 70
Hadfield Dental Care 71
Lone Peak Dental 72
Total Care Dental 73
Stonehaven Dental 74

Obstetrics & Gynecology
Mark Saunders, M.D., FACOG 74
Donna Bennett, M.D. 75
Central Utah Clinic Women’s Center 76
Valley Obstetrics & Gynecology 77

Ear, Nose & Throat
Heidi Heras, M.D. 78

Facilities
Heritage Care Center 79
Orchard Park Rehabilitation & Healthcare 80
Stonehenge of Orem 81
Utah Valley Specialty Hospital 82

Fertility
Utah Fertility Center 83

Hormone Therapy
East Bay Fertility – Bio-identical Hormones 84

Orthodontics
Graf Orthodontics 85
Alan Jensen, D.D.S., M.S. &
Doug Crosby, D.D.S., M.S. 86

Pediatric Surgery
Earl C. Downey, Jr., M.D. 87

Pediatrics
Michael H. Le Bras, D.O. 88

Plastic Surgery
Jon Bishop, M.D. 89
Mark Jensen, M.D. 90

Podiatry
Hoyal Podiatry 91

Vein Treatment
Intermountain Vein Center 92

Surgery
Alpine Surgical Arts 94

Financial security
A disciplined plan that protects against risk and builds assets over time is crucial to achieving financial security in retirement and beyond.
Are you saving regularly and following a monthly budget? Have you calculated how much you will need to reach your near-term and long-term goals, and are you setting aside funds each month to achieve them?
Your financial representative can help you explore your hopes and dreams and create the right plan to make them a reality.

Family
Think through scenarios and take necessary action so family members’ income is protected if disability or death strikes.
Ask yourself, is there sufficient disability income (DI) insurance to pay for basic expenses? Do you have enough life insurance in place to cover survivors’ living expenses as well as their important life goals, such as higher education? Are wills and powers of attorney current?
With these essentials you can feel confident the family will endure financially even in the worst-case scenario.

Health
Though they are critical to well being and a long life, actions to foster good health can fall by the wayside in the face of other daily demands. Done consistently, even small things — like taking a brisk walk or recording your steps on a pedometer — can make a big difference. Visit www.healthfinder.gov for interactive tools, advice and health-related resources for all ages.

Education
Learning is a lifelong process that helps you stay current, employable and stimulated as you age.
Though your financial security plan may include college education for your children, remember to consider funding adult education as well.
In addition to traditional and more expensive options, many webinars and training tools may be viewed online at little or no cost. Search industry association websites for available training or find free videos from university sources on the Internet.

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What are principles that influence how you use money? One principle we use is to look for the best deal. Whether it’s weekly grocery shopping or making a larger purchase — like furniture or electronics — we shop around to get the most bang for our buck.

How do you make decisions about financial matters? If we are making a purchase that is more than $100, we talk about it and decide if it is something we absolutely need at that time. We talk regularly about our finances and what we can do to save and get ahead.

How has communication helped you work through financial considerations as a couple? When we communicate about our spending and purchases, there aren’t any surprises. We are always on the same page about large purchases.

How have UCCU’s programs helped you with disciplined savings and modest spending? The programs have not just helped us, but our children as well. When our children receive money, UCCU is the first place we go. We try to teach them at a young age to be disciplined with their money and put some away before making other purchases.

What financial tips or suggestions would you give other families? Start a BeMoney Smart Youth Savers program for your children. We have three young boys, and they deposit money regularly into their accounts. Whether it’s $1 or $10, it is fun to see their accounts grow.

How do you overcome financial challenges? When situations arise such as a water heater that needs to be replaced or an unexpected car repair, we use a fund that we have set aside for those emergencies.

What is your favorite aspect of banking with UCCU? We like the variety of programs they offer and the benefits they give their members. One program rewards our children for every A they receive on their report card at the end of each school year. We have taken advantage of this program for the past several years. It has given our children another goal to work toward and has been a highlight for them each school year when they make good grades.

How do you typically use your UCCU accounts? We have an auto loan and several savings accounts with UCCU, which we access on a daily basis.

Do you use UCCU online banking services? We use the online banking services that UCCU offers on a daily basis to monitor and track our spending and pay our bills. The best part of online banking at UCCU is that we have never had security issues.

How do you use the Top Member Card and how has it affected your spending/saving? We keep the Top Member Card easily accessible in our car console. There are so many discounts available on the card that we check it regularly to see what we can save on next. Our biggest savings came when we purchased an annual family pass at our local recreation center. We saved over $50 by just showing the card.

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What has been your interaction with UCCU? Historically, I’ve banked there, and more recently I’ve worked with and gotten to know the employees of UCCU while working with them on their community calendar.
What was it that made you want to get involved with the calendar?
After meeting with them, I realized that my style of imagery wasn’t exactly what they were looking for. I am always looking for opportunities for my students to get their work seen, and the calendar seemed like a fun opportunity. I proposed using student work instead, they liked the idea and we ran with it. We had a very short deadline, but we were able to collect a lot of good student work that you now can see in the calendar.

What are some of your favorite places to take photographs in Utah Valley? Utah Lake is by far my favorite. Utah Lake is absolutely beautiful but is usually looked at through the lens of an existing negative stereotype. I hope people are more forgiving of people than they typically are in regards to perceptions of that lake. The lake is constantly changing, and almost every time I go out I am awed by something I see.

What tips do you have for amateur photographers who want to improve their shots of Utah Valley? Pay more attention to the outside part of the frame, not just the circle in the middle. Everything included informs the final picture. Look at the entire space and make sure you are showing what you think you are showing. Then study light. Look for and use the light that reveals your subject, not a light that simply illuminates your subject.

How has UVU changed the way we live and work in Utah Valley? UVU is becoming an integral part of the community. Following the school’s mission to Engage, the school will become more actively involved in the social, recreational, educational and artistic fabric of the valley.

How HAS UCCU helped the local community? UCCU has played a great role in the development and support of so many aspects of the valley — whether it has been in supporting local programs such as they did with the UVU photography students, sports or in helping individuals with their life goals.

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InstaCare’s niche
The InstaCare offices serve a specific purpose in the local community, somewhere between a hospital’s emergency room and a family’s primary care physician.
“InstaCare is for urgent healthcare needs that are not life threatening,” says Chanda Clift, clinic manager of the Saratoga Springs InstaCare. “We offer acute medical treatment in hours that are typically extended beyond what a family’s primary care physician’s office may offer.”
Because of the acute nature of the medical ailments and the InstaCare’s mission, often patients only come to the office once. If follow-up visits are required, it’s related to the purpose of the first visit. For example, InstaCare staff members frequently take out stitches after a laceration.

InstaCare vs. the emergency room
One of the common questions patients have is whether they should visit the emergency room or head to an InstaCare. Dr. Taylor offers a simple way to make that decision: decide whether your health concern is life threatening. If it is (or if someone is unsure), he suggests going straight to the emergency room.
“We refer some people to the emergency room because, as much as we would like to help them with their situation, we don’t have the resources to help them like an emergency room can,” he says.
However, for patients who don’t need an emergency room but need medical help quickly, without an appointment — including after hours — an InstaCare visit is a great option.

InstaCare and primary care physicians
InstaCare physicians understand the importance of each family having a primary care physician. In fact, InstaCare treatments should typically be followed up with a visit to a family practice doctor.
“Having the medical home that a family practice doctor provides is important,” Dr. Taylor says. “Too many people — especially young people in our area — use InstaCare as their primary care physician. Each family should have a family doctor who gets to know them.”
For example, InstaCare physicians don’t manage diabetes, high blood pressure or other chronic ailments.
In some cases, like with the InstaCares in Springville, North Orem and Highland, as well as Chanda’s InstaCare in Saratoga Springs, an Intermountain family practice office is located alongside the InstaCare, making coordination more convenient.

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How did Leading Providers hear about you and your practice? Leading Providers identifies prospective candidates for certification by researching public and private data sources.
The company proactively contacts those services providers that they believe would be potential candidates for certification.

What about your practice was appealing to the Leading Providers representatives? Our communication and high settlements is what make us appealing to Leading Providers.
On average, we settle cases in five to six months instead of years. We are also very proactive about keeping our clients informed about the progress of their case.

What unique practices in your business set you apart? I believe it is our ability to combine the latest technology with hard work ethic to produce results.
I also believe it is our experience of helping thousands of clients get the treatment, direction and the compensation they deserve.
When someone has an accident, they need the time to heal emotionally and physically. We give them the opportunity by taking the burden of dealing with the insurance companies and medical bills off of their shoulders.

You were awarded the recognition in a general “attorney” category. What did you think when you saw that announcement in Forbes magazine naming you Leading Attorney in the region? I was pleased that someone out there is taking the time to help consumers find business professionals who strive to take care of the clients’ best interests.
We have always worked hard to do this in all aspects of our service for our clients — from small to large cases. Our name may not be as recognized as some of the others in the industry, but our results are what matter and this award is a reinforcement of that.

Why do you maintain your practice in Provo instead of heading to a larger city where business opportunities may be greater? It doesn’t really matter where the office is located because I make an effort to visit with each client wherever they are. We handle cases from several different states.

What do you need to do to maintain this ranking from Leading Providers? We must continue to live up to the highest standards. They compare us against our competition through interviews with our firm and clients, by checking corporate and license status, and by evaluating us against industry-specific benchmark data.

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A more convenient solution
So, with that in mind, Intermountain Healthcare created Rock Canyon Pediatric Specialists. The physicians practice began when Dr. Osguthorpe moved back to Utah Valley and became pediatric medical director at Utah Valley Regional Medical Center.
Dr. Osguthorpe worked with leaders at Utah Valley Regional Medical Center in developing a gameplan in determining the best course in building the practice.
“To their credit, they always kept the needs of patients at the top of the list of priorities,” Dr. Osguthorpe says.

Assembling the team
The first two doctors to join the team after Dr. Osguthorpe were a pair of hospitalists — Dr. Matthew Steinfeldt and Dr. Shad Outsen — who dedicate their work to helping children during a hospital stay.
From there, Dr. Thomas L. Sutton — a pediatric gastroenterologist — began practicing with the group. Pediatric cardiologist James L. Hoffman is now practicing in Utah Valley, giving the group more wide-reaching services.
Starting this month, pediatric surgeon Dr. Earl C. Downey, Jr., will join the group, bringing with him a wide range of experience, including being the medical director of the surgical unit at Primary Children’s Medical Center in Salt Lake City.
The addition of Dr. Downey’s services greatly increases the treatment options for the children of Utah Valley and beyond.

The right kind of treatment
A pediatric cardiologist is different from a traditional cardiologist.
He or she has to be because children aren’t simply small adults. There are emotional considerations with which a doctor has to be trained in when working with a child.
“Children need to be treated like children,” Dr. Osguthorpe says. “Even the way an illness affects a child is different than how that illness might affect an adult. Why do you think we have children’s hospitals?”
Plus, children typically require a different mindset for medical treatment. They are harder to communicate with — especially about complicated medical conditions — and they aren’t interested in the generally sterile rooms in a traditional hospital.
“They don’t like sterile hospital rooms,” Dr. Osguthorpe says. “That’s why we have a different feel in our pediatric area. We want them to feel more comfortable here.”
Starting down a long road
While the pediatric specialists are being put in place, Dr. Osguthorpe and hospital administrators know there’s still a long way to go to get the program where they want it to be.
“We’re excited because we feel like the foundation is in place and we’re operating from the same motivation as Primary Children’s — that the child is first, and always,” Dr. Osguthorpe says. “We’ve worked closely with Primary Children’s, and we hope to continue to have their help in developing this service.”
In fact, Dr. Ed Clark, a pediatric cardiologist at Primary Children’s Medical Center, has been involved in the evolution of the Rock Canyon group and continues to advise the Utah Valleu Regional team.
Plus, local pediatricians and family medicine physicians are beginning to understand the services available to the community now and the high level of care patients can find locally.
“We would not be able to do this without the support of the great pediatricians we have in the valley,” Dr. Osguthorpe. “We work hard to earn their trust so they will refer their cases to us and allow us to be a partner in the care of the families in this area.”

A convenient location for doctors, too
The commitment to pediatric care in Utah Valley is convenient to the doctors who practice here, too.
“Many of the doctors who have joined our group have ties to the area and had little initial hope of ever getting to live and work in this area,” says Dr. Osguthorpe, a Mountain View High School graduate and former BYU student.
In fact, Dr. Osguthorpe points out that when he decided to go into his chosen field, he knew it was Primary Children’s or bust, if he wanted to live close to friends and family. Now, that’s not the case.
“I’m the pediatric medical director at the same hospital I was born in,” he says. “We now have a place for the best and brightest to come home to and give back to the area that’s given them so much.”
The doctors at Rock Canyon Pediatric Specialists know the group will grow quickly. When given the choice, parents would prefer to avoid the 500-mile … er … I mean … 50-mile drive to Salt Lake City to get their child treated.

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What were your injuries and the damage to your equipment? I was knocked unconscious and sustained four broken vertebrae in my back, two in my neck and a fractured skull. I had road rash on the left side of my face and body and also received stitches around my eye and lip. I was lifeflighted to a local hospital where I spent several days in recovery.
My bike was a total loss. The frame was broken in two places and there were scuffs and scrapes all over.

At what point did you decide to call Jeff Metler’s office? I knew I needed help as I lay in the hospital thinking about the details of my accident.

How is your accident claim different than someone in an automobile vs. automobile accident? My accident claim was different because although an automobile caused my crash, there was no contact made with the vehicle. This raised a lot of questions in my mind about who was going to pay for my medical bills, lost income and property loss.

What were some of the considerations you had to weigh before deciding to call Jeff’s team? I thought about two things before calling Jeff’s office. I wanted someone who was an expert at handling personal injury cases and someone who actually cared about me and didn’t treat my case like a number.

Why did you think of calling Jeff’s office specifically? I personally know two injury attorneys in Utah. One of them is very well known in the community, but I feel he is just after the money. Jeff is different. In my communication with him, he would frequently mention how he has set up his practice to help people recover from their injuries and get on with their lives. His clients are like family to him. I just get the feeling from interacting with Jeff that he chose to be an attorney so he can help people.
He is also a cyclist and I know he understands how important it is to me to get things resolved quickly so I can get back on the bike.

How has your situation changed since Jeff and his team have been on board? Having Jeff and his team on board has helped me avoid several pitfalls. When I have a question, I can call his office and I get a response the same day. He has kept me informed about my case, and his staff is very professional and thorough. I’m usually a person who likes to handle things on my own. I’m so glad I didn’t do that in this situation.

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What are principles that influence how you use money? Save as much as possible and spend as little as possible. Pay bills on time and stay out of debt. We like to use a credit card, but we pay in full each month.

How do you teach your children about money? By example. Also, we give them a modest allowance and opportunities to work to earn money, so they learn the value of it.

What do you know now about money that you wish you would have known when you were 18? If you always save some of your money, you will always have money. My husband says he already had good money habits at 18, primarily due to his working at Safeway grocery store in Heber City. They encouraged him to save and to invest.

How does your family make decisions about financial matters? Parental discussion and budgeting.

In your opinion, what sets UCCU apart from other institutions? Back in the college days, the tellers knew me by name. That was really nice. The credit union earned my loyalty then and has not lost it. Also, UCCU has always been willing to waive fees and be reasonable. That makes me feel valued, which increases my loyalty.

What is your favorite aspect of banking with UCCU? Why? UCCU is easy to use. I don’t have to fill out a form to cash checks or deposit money. I just tell the checker my account number, or write it on the back of the check, and UCCU does the rest. Then I get a receipt as my hard copy. This is an excellent system, saving time and paper. This system also makes me feel valued, perhaps because UCCU isn’t wasting my time. When I lived back East I would often mention this wonderful system to the banks I used and encourage them to use it, but they thought I was crazy. I would think wistfully of the ease of banking at UCCU every time I had to fill out those mindless forms at other banks.

What are your favorite features of UCCU’s online banking? First, we can transfer money from Wells Fargo to UCCU for free. Second, we enjoy being able to move money between accounts and deposit money to the kids accounts.

UCCU is a community credit union. What are the benefits to you? A few years ago, we got a used car loan at UCCU because the credit union was offering a good rate. When we were approved for the loan, we found that UCCU had lowered the rate due to our good credit rating. It demonstrated that UCCU is honest and really works to help members, not just the institution.

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